FAQ

We only sell in the UK , due to export laws and additional taxes. 

Postage calculations are one of the biggest problem, when running an online selling website. If you have any queries please message. All over payment of postage will be refunded via PayPal. , Our postage default setting is for a small parcel , up to 2KG. This is priced at £3.50 and every additional item incurs a charge of 50P. Any postage overpayment will be refunded.

Some of our items will fit into a large envelope, they are clearly marked on the description and you will be sign posted to that postage.

A few of our items are really heavy and postage is at least £5.25 . We therefore ask you to read the item description and chose this postage for over sized items. Thank you.

Please remember that sometimes delays occur, due to trains not running , Covid and bank holiday closures.

We do not undertake any form of carpentry or joinery at your home. We make things to sell on our website and at craft fairs, only. 

From time to time, we are asked to make things specially for a customer. We have no problem making a bigger lazy Kate to accommodate your bobbins, or a different size loom, for example. We do not take on commissions of any other kind. 

Your item is covered by royal mail insurance. Once the parcel is examined by royal mail a refund is issued when they accept the claim. 

Bespoke/personalised goods are exempt from the right to cancel for change of mind.

If the item is fully photographed and described then no refund is available by UK law.

We do refund damaged items, if they are proven to be faulty on their return.

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